Shipping

Order tracking and delivery

 

The Customer chooses a delivery address that must be located in Morocco or abroad. The Customer shall be solely responsible for any failure to deliver due to a lack of information at the time of the Order.

 

The Seller shall provide the Customer with a tracking number that will allow him to follow the progress of his order.

 

The amount of the Delivery Costs depends on the amount of the Order, the country, and the delivery method chosen by the Customer. In any case, the amount of the Delivery costs will be indicated to the customer before the validation of the Order.

 

Delivery times may vary according to the availability of the goods ordered.

 

Delivery times are given in working days and correspond to the average time required to prepare and ship the Sales Order within France.

 

Delivery times shall run from the date of Order Confirmation by the Seller.

 

In the event of late delivery, the order shall not be cancelled.

 

The Seller shall inform the customer by e-mail that the Delivery will be delayed. The customer may then decide to cancel the order and shall send an order cancellation notice to the Seller by e-mail.

 

If the Order has not yet been shipped when the Seller receives the Customer’s cancellation notice, delivery shall be blocked and the Customer shall be reimbursed for any sums debited within fourteen days of receiving the cancellation notice. If the Order has already been shipped when the Seller receives the Customer’s cancellation notice, the Customer may still cancel the Order by refusing the package. The Vendor shall then refund the sums debited and the return shipping costs paid by the Customer within fourteen days of receiving the return of the refused package, complete and in its original condition.

 

Delivery in Morocco:

 

Delivery is ensured by the competent services of the company Aramex.

 

Except to force majeure cases, delivery times will be within the limits of available stocks, from 24 to 72 hours after validation of the order. The responsibility of the company “Beauhali” can not be held liable for late delivery, for any reason whatsoever. Therefore, no claim for compensation of any kind whatsoever, can be claimed by the user.

 

Beauhali reserves the choice of carrier and guarantees the proper delivery of products. The risks of transport are borne by the customer from the time the product leaves the warehouse.

 

The customer is required to check the condition of the packaging and the conformity of the product delivered, and to make any reservations on the delivery note of the carrier.

 

Home delivery is not guaranteed for all cities in Morocco.

 

International delivery:

 

Beauhali will make its best efforts to ensure that the order is prepared and delivered to the carrier within an average of one (2) to five (10) working days from the day following the validation by the buyer of his order.

 

The delivery of the parcel is made against the signature of the addressee. In case of absence, a notice is left to the recipient or by mail or by phone. From the date mentioned on the notice of passage, the recipient has 15 days to withdraw his package in the offices of the carrier.

 

For all standard orders shipping France and Europe, shipped from Morocco delivery times are 15 to 45 days.